Support

Adobe Support Portal

Can't find the answers you're looking for in our Knowledgebase? The new Adobe Support Portal gives you the ability to easily submit customer service or technical support questions, track the status of your cases, and view a history of all your previous cases with Adobe. Take advantage of the new Adobe Support Portal now or watch a short movie on how to submit a web case to get started.

Gold Support available to volume licensing customers

Customers enrolled in Adobe's volume licensing programs can add Gold support to get technical assistance with their deployment of Adobe products and solutions. Gold support provides help for your most complex questions, with ongoing access to expert resources. Contact your reseller for information on how to purchase Gold support.

Solution Partner Program membership

The Solution Partner Program is designed for companies that provide solution-based sales, systems integration, services, or extended products based on Adobe technology. Three levels of membership provide access to valuable technical, sales, and enablement resources, including software, communications, marketing, and support, to help drive your Adobe business and assist our mutual customers.

Adobe Technical Account Manager program (PDF, 172k)

Did You Know? The Adobe Technical Account Manager (TAM) program is ideal for supporting today's complex IT environments. As an expert on Adobe enterprise solutions, a TAM brings unique insight and ongoing guidance for optimizing your enterprise deployment, best practices, problem avoidance, and support planning throughout the lifecycle of Adobe solutions in your business environment.

New Platinum Maintenance and Support benefits

Adobe Platinum Maintenance and Support now includes around-the-clock coverage for critical issues. New and current Platinum customers can benefit from comprehensive global management of critical technical issues 24 hours a day and 365 days of the year.